Customer Service
No matter if by email or phone – we are there for our customers, every day and for every concern.
Our Teams
To ensure first-class service at any given time, our team is divided into Booking Center, Operations and Training and Administration. Currently we are located in Romania and Germany, but there are also colleagues in our other wirkaufendeinauto.de-countries, who support our customer service. We are a colorful and diverse team, speaking French, Italian, Portuguese, Dutch, Swedish, Danish and German.
Booking Center
From general questions that might occur before a car sale to setting up dates for the evaluation of the car in one of our branches, we’re in charge! Customer’s individual needs are top priority to us. In the field of inbound and outbound, we take our time for any request via mail or phone, to ensure that everybody who has an wkda-concern feels in good hands.
Training & Admin
Our team is all about our employee’s development. We are working on strategies and activities to train our colleagues and to bring the teams closer together. Part of this is the conception and implementation of customer service specific trainings and recurring interdisciplinary project weeks.
Operations
Once a car is sold, we take over. Three expert teams make this possible: Contract Management, Financed Cars and Deregistration. Contract Management takes care of things forgotten in the car as well as staying on track deadlines and bills. At Financed Cars we pay off financing for bought cars and are in close contact to the financing banks. Deregistration does as its name suggests: deregistering cars and therefore being in close contact with our customers, admission offices and branches.
Working principles
Everyday authenticity
We emphasize that in our team everybody can be him- or herself. The more colorful and diverse the characters are, the better the team gets. Dresscode? Not here!
Lifelong learning
It’s our big goal, to constantly improve our communication and processes. Be it through everyday learning from each other or specific tips from our trainers and leaders — great communication is crucial for our job.
Freedom in conversation
We want our customers to feel comfortable during our conversations. Therefore our inbound team for example passes on strict conversation guidelines. We love having it casual but still professional.
Working principles
Everyday authenticity
We emphasize that in our team everybody can be him- or herself. The more colorful and diverse the characters are, the better the team gets. Dresscode? Not here!
Lifelong learning
It’s our big goal, to constantly improve our communication and processes. Be it through everyday learning from each other or specific tips from our trainers and leaders — great communication is crucial for our job.
Freedom in conversation
We want our customers to feel comfortable during our conversations. Therefore our inbound team for example passes on strict conversation guidelines. We love having it casual but still professional.
Meet the team
Christian
Booking Center Agent Financed Cars
“I’m currently catching up on a school graduation and AUTO1 enables me to have flexible working hours around my presence at school. From the very beginning on I felt at home at AUTO1 and I was given a lot of freedom, which helped me develop good and fast. The automotive field is completely different from catering business, where I’ve worked before. We are an international team which helps me improve my English skills.”
Elke
Booking Center Agent Inbound / Outbound
“I have been with AUTO1 since february of 2017. It is awesome that each and every employee is something special. It’s crucial to me to have relaxed calls with our customers and find joy in just that. It’s my job to have happy customers, which works best if you enjoy it yourself. Personally I also like our office quite a lot. Everyone’s permanently looking for things and ways to improve. Collaboration between departments is great, I really like that.”
Pascal
Booking Center Agent Email
“Collaboration within the teams is great and you can actually have real impact here, thus I really feel really comfortable here. We put great emphasis on encouragement and motivation. We have a strong learning culture: »You have to break an egg to make an omelet.« is our motto here in Booking Center. It’s just important to improve constantly. By the way, our company parties are awesome ;).”
