Junior Quality Manager - French Speaker

Your new Role

Your Responsibilities:

Directly reporting to the After-Sales Service Manager at Autohero France, your responsibilities will include:

• Handling incoming customer complaints (email and phone), performing an initial diagnosis to assess the urgency of the claim, and proposing appropriate solutions to customers according to our warranty conditions

• Ensuring the opening and follow-up of cases using our internal tools;

• Reviewing, negotiating, and approving quotes and services from garages;

• Upholding our brand image and ensuring customer satisfaction.

Your Skills

Your Profile :

• You are bilingual in French

• You are meticulous, organized, and possess writing skills;

• You have excellent customer relationship skills and negotiation abilities;

• You have an interest in the automotive trade / industry;

• Knowledges of mechanics/bodywork would be appreciated;

• You are comfortable with computer tools.

Our Offer

We offer a training and support program to give you all the keys to be at ease with your new tools and missions.

You will evolve in a stimulating, caring and dynamic work environment. 

We are looking for a highly motivated person to join our team of 7 agents.